Welcome to ZELEXAS web site online store. Terms and conditions stated below applies to all visitors and users of ZELEXAS. You're bound by these terms and conditions as long as you're on ZELEXAS.com
The content of terms and conditions may be change, move or delete at any time. Please note that Zelexas have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Zelexas will take immediate actions against the offender(s).
Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Zelexas.
Comments and Feedbacks
All comments and feedbacks to Zelexas.com will be remain Zelexas's property.
User shall agree that there will be no comment(s) submitted to the zelexas.com will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.
Back Orders - Occasionally, one of the products you have ordered may be out of stock. If this happens, you will always be emailed with the option for you to cancel your order or change your order should you prefer not to wait. You must therefore provide us with your e-mail address when ordering. If you decide to wait for an order, please be aware that you may have to wait longer than the delivery schedule times stated above.
Colours - Every effort has been made to reflect product colours as accurately as possible. However, due to differences in monitors, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product. All drawings, photos, descriptive matter, specifications and advertising issued on this website are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.
We shall endeavor to deliver your order within 1-2 working days (excluding weekends & public holidays) upon successful payment confirmation unless otherwise specify. You should be able to receive your order within 1-2business days (excluding weekends & public holidays) after shipment date.
Zelexas is committed to ensure that your orders are delivered to you safely and on time. Therefore only the authorized receiver shall be permitted to accept the delivery. Please make sure that the authorized receiver is present to make the authorized signature. Zelexas reserve the rights not to release the delivery in the absence of the authorized receiver.
Zelexas is making every effort to deliver your order within the time stated. However, due to certain unforeseen circumstances, slight delay in deliveries might occur, Zelexas will not be liable for any loss caused to you by late or delayed delivery.
In the event if your package is lost by the shipping courier and your package has not been insured, we will only replace the lost products with the amount that is declared on the invoice according to your request.
Delivery Cut Off Time:
Monday to Friday: 3pm
Any payment made and acknowledged before 3pm, we will start processing your order on the same day. Otherwise will be processed on the next upcoming working day.
Custom Rights :
The customer who purchases the products is responsible for paying these customs rights, and of the possible paperwork involved.
The price of the products sold is in USD and it doesn't include taxes (VAT).
Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform Zelexas in order to ascertain the reason for the delay.
We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom for their specific custom laws.
We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address.
The responsibility of the seller stops when the product has been shipped off to the address specified by the customer.
It is clear however, that we will do our best to help you in getting your product out of customs if additional proof of sale or of value is needed.
Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged by the credit card company which is non-refundable.
If you've decide to cancel your order(s) twenty four (24) hours after your order has been confirmed and prior to shipment, we shall deduct a minimum of 18% from your payment as administrative fees in addition to the transaction fees charged by the credit card company. The balance after deduction of the administrative fees and the transaction fees will be refunded to you.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE UNABLE TO CANCEL YOUR ORDER. REFUND WILL NOT BE DONE EVEN IF YOU RETURN THE PRODUCT(S) TO US.
Refund Policy Kindly refer to Zelexas Return & Refund/ Exchange Policy for more information.
Refunds will be given at the discretion of Zelexas's management.
Our Policy on Out of Stock Items
All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock. In this case we will ship all the in-stock products that you have ordered first and for products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives or we will refund to you for those items out of stock.
The product was already out of stock when you made the order. In this case we will ship all products in the order only when the new stock for the out of stock product arrives However, in some situations we might ship the products that are available first.
Currency We currently only accept Ringgit Malaysia and US Dollar and shall accept RM as the official currency for all calculations.
User shall agree that Zelexas may send newsletter regarding the latest news/products/promotions etc through email to the user.
The user shall agree to defend, indemnify and hold Zelexas harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
Link to other sites
Any access link to third party sites is at your own risk. zelexas.com will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.
From time to time, there may be information on zelexas.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.
This agreement is effective unless and until either by the customer or zelexas.com. Customer may terminate this agreement at any time. However, zelexas.com may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.